Frequently Asked Questions
Peace of Mind
Nuts and Bolts
The Business End
Peace of Mind
Insurance and Safety
We are committed to the safety of both our customers and workers through the use of Job Safety Analyses, regular review of our work safety practises and comprehensive public liability, workers' compensation and personal injury insurance. We use non-toxic materials where possible, including formaldehyde-free insulation, and we are always happy to provide certificates of currency or any other details upon request.
Can you provide references or examples of your work?
We have numerous satisfied customers who can provide a reference for our workmanship and service. Past recent customers have included the Royal Perth Golf Club, Refresh Renovations, Niche Living and the historic church at 41 Walcott St, Mount Lawley. If you would like to view some of our past projects or speak to our satisfied customers, please feel free to discuss this with us when arranging your quote.
Which suppliers and products do you use?
All of our pointing compound is locally manufactured by Westflex, the most trusted name in the industry. All our steel roofing and roof plumbing materials are manufactured by Fielders, and are guaranteed to be genuine Bluescope Steel.
Is your work guaranteed?
We guarantee to install all products in accordance with the manufacturer's exact specifications and the applicable Australian Standards. The products carry their own manufacturer's warrantees and include:
- Starpoint (ridge cap repointing): 10-year guarantee
- Colorbond and Zincalume roof sheeting and roof plumbing: up to 25 years
Nuts and Bolts
How do I arrange a quote?
As we are often on the road or onsite, the best way to arrange a free quote is to use our online booking page. Choose a time that suits you and voila! Lucas will magically appear on your doorstep.
When are you available to quote?
We are available to quote from 7-4pm Monday to Friday. Most of the time we can complete an inspection without anyone at the property, as we do not require access inside the building.
Do you do roof coating?
No. Only registered painters are licensed to apply roof coatings. We can make your roof watertight and prepare it for coating, and can recommend a licensed painter to apply the coating itself.
Do you dispose of the old gutters, downpipes broken tiles etc?
We are able to dispose of all old materials such metal gutters, downpipes, roof sheets, tiles etc for a nominal cost. All quotes include a price for waste disposal. We recycle all building materials such as steel or roof tiles where possible.
What time do you start in the morning?
Our tradesmen normally start work on site at 7 am and finish at 3:30 pm.
Do you require access inside the house?
Depending on the job, we require the following access:
- Tile repairs, pressure cleaning, repointing: access to a garden tap
- Metal roofing, roof plumbing: access to a power point
We usually require access to the yard to clean up and we can access this via the roof if necessary. We do not usually require access inside the property for any reason.
The Business End
What payment methods do you accept?
We accept bank transfer, credit card and Paypal. Our preferred method of payment is bank transfer. We do not accept cheques. All payment details are listed on the invoice. Please note that a 1.5% surcharge applies to credit card and Paypal transactions.
Do you require a deposit?
We do not require a deposit for jobs under $5000, although please note that written acceptance of the quote is legally binding, and you are liable for any costs incurred by us including materials supplied if the job is cancelled. Jobs over $5,000 require a 5% deposit.
What are your payment terms?
We require payment in full upon completion. For jobs over $5,000 we require a 5% deposit.
What is your lead time?
In most cases we can quote within 2-3 days. Don't forget, you can always book your own preferred time here.
From quote acceptance to commencement of work is usually 1-2 weeks, subject to workload and weather. In winter, jobs that require dry weather such as repointing and painting may be heavily delayed.
When converting from a tiled to a metal roof, council approval is normally required. Once the contracts are signed we will organize the application including engineering details and plans where necessary. Once the application is submitted, building approval is usually received within 10 working days.